Terms & Conditions – Elarix Medical Ltd

Effective Date: 13 July 2025
Website(s): www.elarixmedical.co.uk, www.cpapsupply.co.uk, www.defibcentre.co.uk, www.selfimed.co.uk
Operated by: Elarix Medical Ltd
Company Number: 16602969
Registered Office: 167–169 Great Portland Street, 5th Floor, London, W1W 5PF
Contact: support@elarixmedical.co.uk | Phone: +44 (0)330 133 2808

1. Agreement to Terms

By accessing any of our websites or placing an order through Elarix Medical Ltd or its brands (CpapSupply.co.uk, DefibCentre.co.uk, SelfiMed.co.uk), you confirm that you accept these Terms and Conditions in full. If you do not agree, you must not use our websites.

2. Operator Details

These websites are operated by Elarix Medical Ltd, referred to in this document as “Elarix Medical”, “we”, “us”, or “our”. Our trading divisions include:

  • CpapSupply.co.uk – CPAP and sleep therapy equipment

  • DefibCentre.co.uk – Defibrillators and emergency response equipment

  • SelfiMed.co.uk – Multi-brand new and refurbished medical equipment

3. Definitions

4. Use of the Website

By using our Websites, you agree:

  • To provide accurate, complete, and current information

  • Not to impersonate others or use false details

  • To maintain confidentiality of your account details

We may suspend or restrict access to our Websites at our discretion without notice.

5. Product Information & Orders

We make every effort to ensure accuracy in product descriptions and pricing but reserve the right to correct errors without notice. By placing an order, you confirm that:

  • You are at least 18 years old

  • You are legally capable of entering binding contracts

  • You understand that some medical items are non-returnable once opened due to hygiene and safety rules

Full details are set out in our Returns & Refund Policy.

6. Intellectual Property

All website content, including text, graphics, images, logos, and trademarks, belongs to Elarix Medical Ltd or its licensors. You may not copy, reproduce, or distribute any content without written permission.

7. Links to Third-Party Sites

Our Websites may include links to external sites. These are for convenience only. We are not responsible for their availability, content, or data practices.

8. Indemnity

You agree to indemnify and hold harmless Elarix Medical Ltd from claims, damages, or losses resulting from your breach of these Terms or misuse of our Websites.

9. Limitation of Liability

To the fullest extent permitted by law, Elarix Medical Ltd is not liable for:

  • Indirect, incidental, or consequential loss

  • Business interruption or data loss

  • Misuse, unauthorised modification, or improper use of Products

This does not affect your statutory rights, nor our liability for personal injury caused by negligence.

10. Data Protection

Your use of our Websites and provision of personal data are subject to our Privacy Policy, which complies with the UK GDPR and Data Protection Act 2018.

11. Returns, Refunds & Warranty

All returns are handled under the Consumer Rights Act 2015. Policies vary depending on product type:

  • Change-of-mind cancellations permitted for eligible unopened products

  • Non-returnable hygiene items (e.g., CPAP masks, tubing, defibrillator pads, sterile accessories) cannot be refunded once opened

  • Faulty products will be repaired, replaced, or refunded under warranty terms

See our full Returns & Refund Policy for details.

12. Legal Compliance

You agree to use our Websites in compliance with all UK laws, including consumer protection, health, and safety regulations.

13. Changes to Terms

We may update these Terms at any time. Continued use of our Websites will be taken as acceptance of the revised Terms.

14. Severability

If any clause of these Terms is found invalid or unenforceable, the remainder will remain valid.

15. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes will fall under the exclusive jurisdiction of the English courts.

16. Medical Disclaimer

Products sold through our Websites are not intended to diagnose, treat, cure, or prevent disease. Content provided is for educational purposes only and not a substitute for professional medical advice.

⚠️ Always consult your healthcare provider before using CPAP therapy, defibrillators, or any medical equipment.

17. Contact

Elarix Medical Ltd
167–169 Great Portland Street, 5th Floor, London, W1W 5PF
📧 support@elarixmedical.co.uk
📞 +44 (0)330 133 2808